Refund policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Retired Traveler
Attn: Returns
217 Wrangler Drive
Coppell, TX 75019
United States
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Any item that has been opened, used, worn, washed, or altered
● Sleep masks, earplugs, and other personal-care/hygiene items once opened (for health and safety reasons)
● Items returned without original packaging, tags, or included components (if applicable)
● Gift cards and final sale/clearance items
● Returns submitted after 30 days from delivery
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(346) 385-3415